Privacy Policy
Last updated: July 2025
At Kleen Shine Services, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services, website, and communication channels.
We are committed to handling your data responsibly, securely, and in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant UK privacy laws.
1. Who We Are
Kleen Shine Services
- Registered Address: 76 Mortlake Road, Canning Town, London, E16 3NX
- Email: info@kleenshine.co.uk
- Phone: +44 7123 456 789
- Website: www.kleenshine.co.uk
We are a UK-based professional cleaning and emotional support company serving vulnerable adults, individuals with hoarding tendencies, and general domestic clients.
2. What Information We Collect
We may collect the following types of personal data:
a. Personal Details
Full name
Email address
Phone number
Home address
Emergency contact information
b. Sensitive Information (only where necessary)
Mental health notes or emotional wellbeing disclosures (shared voluntarily or by referral bodies)
Information from social workers or referring professionals
c. Service Details
Property type and condition
Preferred services
Service history
Images of property (before/after photos with consent)
d. Website Usage Data
IP address
Device type
Browser type
Pages visited
Time spent on site
Referral source
e. Communications
Emails
Contact form submissions
WhatsApp and call logs
Feedback and testimonials
3. How We Collect Your Information
We collect your information in the following ways:
Directly from you (e.g. contact forms, phone calls, WhatsApp, email)
Through referral partners (with consent)
Via our website and analytics tools (cookies)
From service delivery (photos, service notes, welfare check reports)
4. Why We Collect Your Data
We only collect data when it is necessary to:
Deliver our services effectively and safely
Schedule and manage appointments
Communicate with clients and referrers
Conduct welfare checks or emotional support
Respond to inquiries and feedback
Meet legal, regulatory, and safeguarding obligations
Improve our website, services, and client experience
5. Lawful Basis for Processing
We rely on the following lawful bases for collecting and using your data:
Consent: You have given clear permission for us to process your data for a specific purpose.
Contract: Processing is necessary for fulfilling our service agreement with you.
Legal obligation: Processing is required to comply with UK laws (e.g. safeguarding, health & safety).
Legitimate interests: When processing is necessary for our legitimate business purposes, except where overridden by your rights.
6. How We Store and Protect Your Information
We store your personal data securely using encrypted systems and protected storage. Access is limited to authorised staff and partners only.
Security measures include:
Password-protected devices and cloud accounts
Encrypted email and form submissions
Regular system updates and staff training
Secure disposal of sensitive printed materials
7. Sharing Your Information
We do not sell or rent your information to any third parties.
However, we may share your data with trusted third parties where necessary, including:
Referral agencies or social workers (with permission)
Emergency services, if a safeguarding concern arises
IT service providers and CRM platforms (for secure data management)
Regulatory authorities where legally required
All third parties are GDPR-compliant and bound by confidentiality agreements.
8. Retention of Data
We retain your data only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal and contractual obligations
Address potential disputes or safeguarding reports
Generally, we keep service-related data for up to 6 years, after which it will be securely deleted unless required for ongoing support or compliance.
9. Your Rights
You have the following rights under UK GDPR:
Right to access – Request a copy of the personal data we hold about you
Right to rectification – Correct inaccurate or incomplete data
Right to erasure – Request deletion of your data (in certain situations)
Right to restrict processing – Limit how we use your data
Right to data portability – Request your data in a machine-readable format
Right to object – Object to specific uses of your data
Right to withdraw consent – If consent was the legal basis for processing
To exercise any of these rights, contact us at: support@kleenshine.co.uk
10. Cookies and Website Tracking
Our website uses cookies to improve your experience. These may include:
Essential cookies for functionality
Analytics cookies (e.g. Google Analytics)
Performance tracking
Security and spam protection
You can manage or disable cookies through your browser settings at any time.
11. Children’s Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have done so, please contact us for immediate deletion.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our services. The latest version will always be posted on our website. Please check regularly for updates.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or your data rights, please contact:
Kleen Shine Services
- Postal: 76 Mortlake Road, Canning Town, London, E16 3NX
- Email: info@kleenshine.co.uk or support@kleenshine.co.uk
- Phone: +44 7123 456 789
Call anytime
+44 7123 456 789
Send email
info@kleenshine.co.uk
Visit office
Canning Town, London, United Kingdom.
About Kleen Shine
We offer compassionate cleaning and emotional support services tailored to restore dignity, wellness, and peace of mind in every home we touch.
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